Arrival & departure
Check-in from 2:00 p.m. Check-out by 10:00 a.m. Early check-in and late check-out are available upon request and subject to availability.

Conditions of withdrawal/ cancellation protection
Things do not always turn out as expected, so sometimes a booked holiday has to be cancelled or terminated.
The right of withdrawal as laid down in the Consumers‘ code is not contemplated – however, we are willing to apply the following conditions for withdrawal:
  • Cancellation of booking 1 month to 1 week prior to your arrival: that cancellation fee is 50% of the cost of the booking
  • within the last week: 80 %
  • early departure 100%
Please consider that the deposit will not be refunded.
Cover yourself by booking travel insurance the easy way, together with your holiday booking: Check premiums and book here: http://hotel.europaeische.at

Hotel Heini
Reduction for children staying in parents’ room: up to 3 years €15, 3-8 years -50%, 8-15 years -30%

Single surcharge
Per day €25, per week (7 nights) €140

Local tax: per day/person
Hotel Heini and Apartments Mühlegg: €1.70 from 14 years
Mountain house Ebner: €1,35 from 14 years

Mountain house Ebner
Gas and electricity fees are calculated according to consumption.
You are responsible for the cleaning or we can do it for an extra charge of €90 (on request)
You can bring your own bed linen and towels or we will provide them for an extra chargeof €10 (on request)

Payment
We accept cash (max. € 2.999,99 for EU citizens), all major EC, or credit cards (except Diners and Amex).

Pets
Hotel Heini: 10-15 € per day excluding food
Apartments Mühlegg: 10 € per day excluding food
Mountain house Ebner: 49 € per week excluding food