Arrival & departure
Check-in from 2:00 p.m. Check-out by 10:00 a.m. Early check-in and late check-out are available upon request and subject to availability.

Payment
We accept cash (max. € 2.999,99 for EU citizens), all major EC, or credit cards (except Diners and Amex).

Conditions of withdrawal/ cancellation protection
Things do not always turn out as expected, so sometimes a booked holiday has to be cancelled or terminated.
The right of withdrawal as laid down in the Consumers‘ code is not contemplated – however, we are willing to apply the following conditions for withdrawal:
  • Cancellation of booking 1 month to 1 week prior to your arrival: that cancellation fee is 50% of the cost of the booking
  • within the last week: 80 %
  • early departure 100%
Please consider that the deposit will not be refunded.
Cover yourself by booking travel insurance the easy way, together with your holiday booking: Check premiums and book here: http://hotel.europaeische.at


Pets
Hotel Heini: 10-15 € per day excluding food
Apartments Mühlegg: 10 € per day excluding food

Hotel Heini
Reduction for children staying in parents’ room: up to 3 years €15, 3-8 years -50%, 8-15 years -30%

Single surcharge
Per day €25, per week (7 nights) €140

Local tax: per day/person
Hotel Heini and Apartments Mühlegg: €1.70 from 14 years
Mountain house Ebner: 1,35 € from 14 years