Covid-19
In order to make the bookings as flexible as possible for our dear guests during this time:
we do not require a deposit for arrivals within 31 August 2020
we loosen our cancellation conditions: up to 7 days before arrival you can cancel free of charge. From 6 days onwards the prevailing cancellation conditions apply (80%).
we still recommend booking a travel insurance. Check premiums and book here: http://hotel.europaeische.at
All information about the current situation in South Tyrol can of course be obtained from us, and also under the following link: www.suedtirol.info/coronavirus

Arrival & departure
Check-in from 2:00 p.m. Check-out by 10:00 a.m. Early check-in and late check-out are available upon request and subject to availability

Allergy -friendly delicacies
We are happy taking into account any dietary needs, including food allergies or intolerances as well as personal dietary choices. We are happy to serve allergy-friendly recipes and lactose- or gluten-free dishes. If you have any special dietary requirements or preferences, please inform us before arrival, so that our chef can prepare to delight your palate accordingly.
For allergy-friendly, lactose and gluten-free cuisine, we charge an additional charge of 10€ per person/ day.

Apartments Mühlegg
Breakfast and dinner can be booked at the Hotel Heini (if available). Surcharge 55 € per person/day

Conditions of withdrawal/ cancellation protection
Things do not always turn out as expected, so sometimes a booked holiday has to be cancelled or terminated.
The right of withdrawal as laid down in the Consumers‘ code is not contemplated – however, we are willing to apply the following conditions for withdrawal:
  • Cancellation of booking 1 month to 1 week prior to your arrival: that cancellation fee is 50% of the cost of the booking
  • within the last week: 80 %
  • early departure 100%
Please consider that the deposit will not be refunded.
Cover yourself by booking travel insurance the easy way, together with your holiday booking: Check premiums and book here: http://hotel.europaeische.at

Hotel Heini
Reduction for children staying in parents’ room: up to 3 years €15, 3-8 years -50%, 8-15 years -30%
Single surcharge: Per day €25, per week (7 nights) €140

Local tax: per day/person
Hotel Heini and Apartments Mühlegg: €1.70 from 14 years
Mountain house Ebner: €1,35 from 14 years

Mountain house Ebner
Gas and electricity fees are calculated according to consumption.
You are responsible for the cleaning or we can do it for an extra charge of €90 (on request)
You can bring your own bed linen and towels or we will provide them for an extra chargeof €10 (on request)

Payment
We accept cash (max. € 2.999,99 for EU citizens), all major EC, or credit cards (except Diners and Amex).

Pets
Hotel Heini: 10-15 € per day excluding food
Apartments Mühlegg: 10 € per day excluding food
Mountain house Ebner: 49 € per week excluding food

Sauna
If you wish to use the sauna area, please let us know 30 minutes in advance (possible between 14.30-18.00).
The use of the infrared sauna is possible at any time.
For a stay of up to 6 nights, there is an extra charge of 8€ for the rental of a bathrobe.